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Detailed Job Description

Job Title : Senior Sales Engineer/FAE
Job Type : Full-Time
Location : Delhi
Reports to : Regional Manager India
Scope :

About Dialogic
Dialogic is a leading provider of word-class communication technologies that enable its customers and partners to deliver innovative IP, wireless, and video solutions for Network Service Providers and Enterprise Communication Networks. With 35 offices worldwide, Dialogic develops media processing and network signalling solutions that power the rapidly evolving mobile network.

Summary purpose of this position:
This position will provide prospecting, technical sales, and support in support of both traditional and new service provider accounts across the South Asia (India, Bangladesh, SriLanka) region in order to help fill a gap in knowledge and experience with these highly technical accounts. It will also help with training of outside sales in order to better enable market requirements, product knowledge and technical proficiency.

Roles and Responsibilities •
• Establish relationships with CTO or equivalent at customer and prospect organizations, and leverage that to design in Dialogic products into customer networks and solutions.
• Act as the liaison between Dialogic (Sales Engineering, Customer Service, Engineering) and equivalent customer and partner organizations regarding technical resolution to architecture, installation, configuration, management, and troubleshooting of Dialogic products and solutions.
• Assist in technical management of new business projects from conceptual stages, through pre-sales, sales, trials and training, and working with the sales account team during contract negotiations to ensure the technical feasibility and proper support internally from the company.
• Perform technical presentations for customers and prospects.
• Assist development of RFP/RFI/RFQ technical responses.
• Assist with the development of formal sales plans and proposals for assigned opportunities, including identifying prospects and creating technical engagement plans, and product quotations for same.
• Document customer requirements to manage customer and internal expectations.
• Educate the customer on new technologies.
• Keep up-to-date on relevant competitive solutions, products and services within the above markets.
• Document all activity in CRM systems, as appropriate.
• % of Time Essential/Primary duties and responsibilities: (*See definitions below)
• 60% Attend customer meetings (in person and via teleconference) & provide general sales support
• 25% Work with engineering and product management to architect and design requirements for new products
• 15% Assist with product & marketing trainings for sales force, staffing at trade shows, industry events, etc.

Requirements:
Minimum Education: Bachelor of Science degree in Engineering, Math, or Science OR equivalent experience

Must have:
• Five years or more of highly technical solution sales, preferably selling telecommunications equipment, software, or services to service providers.
• The ability to communicate, both written and verbally, technically advanced subjects with customers on all levels, from middle and senior management to programmers and operations personnel
• Experience with managing pilot evaluations and implementing software and hardware solutions
• Understanding of major software and hardware product issues (performance, scalability, automation, application integration)
• Strong problem solving skills: ability to assess a problem and determine an effective course of action
• Strong technical skills in IP and TDM network architectures
• Strong knowledge of VoIP protocols
• Strong knowledge of Video protocols
• Strong knowledge of SS7 Signalling protocols
• Strong knowledge of IP networking issues such as security, quality of service, bandwidth management, etc
• Experience creating and presenting technical product overviews
• Experience dealing with customers, analyzing requirements and negotiating solutions
• Experience working on RFPs, RFQs, RFIs

Approximate % of required travel: Approximately 20%

Nice to have:•
• Experience with Dialogic Products
• Application programming experience with proprietary and standards-based APIs, including web services, MSML, CCxML, etc.

Please email to meenu.chadha@dialogic.com